Privacy Policy
Effective Date: May 2025
At Arlia Cosmetics (“we,” “us,” “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, place orders, subscribe to our communications, or otherwise interact with us.
1. Who We Are / Data Controller
Arlia Cosmetics is the data controller for the personal information you provide to us. We determine the purposes and means of processing your personal data.
If you have any questions or concerns about this policy or our privacy practices, you may contact us at: support@arliacosmetics.com
2. What Personal Information We Collect
When you interact with our site and services, we may collect:
TypeExamplesPurposeIdentity & Contact DataName, email, postal address, phone numberTo process orders, deliveries, communicationsOrder & Transaction DataItems ordered, payment records, returns historyOrder fulfilment, refunds, service improvementAccount DataUsername, password, preferencesTo allow login and maintain your profileTechnical & Usage DataIP address, device type, browser, pages visited, referral sourceFor analytics, performance, site optimizationMarketing DataPreferences, opt-in status, campaign interactionsTo deliver relevant communications if you consentCommunications & Support DataMessages, chat logs, support ticketsTo respond to your enquiries, improve support
You are not obligated to provide all data, but without certain information (like your address), we cannot fulfill an order.
3. How We Use Your Information
We use your data for the following purposes (where permitted by law):
To process and fulfill your orders, including shipping and returns.
To communicate with you about your order status, support requests, or updates.
To send you marketing and promotional content (only if you opt in), and to manage your preferences.
To improve and personalize your experience (e.g. recommendation based on past orders).
To analyze site usage and performance (analytics).
To prevent fraud, enforce our terms, and comply with legal obligations.
4. Legal Bases for Processing
We rely on one or more of the following when processing your personal data:
Contractual necessity — to perform our obligations under purchase contracts.
Consent — when you opt in to marketing or promotional communications.
Legitimate interests — for improving our products, website, or operations, provided your rights are protected.
Legal obligation — to comply with laws and regulations (e.g. taxes, consumer protection).
5. Sharing Your Personal Information
We may share your personal data with third parties under controlled circumstances, including:
Service providers / vendors: payment processors, shipping carriers, email platforms.
Marketing partners & ad networks: for personalized advertising (with consent).
Legal or regulatory authorities: if required by law.
In the event Arlia Cosmetics merges, is acquired, or sells assets, personal data may be transferred under confidentiality protections
We do not sell or rent your personal information to third parties.
6. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Recognize you when you return to our site.
Analyze site usage, performance, and traffic.
Personalize content and offers.
Assist in fulfilling orders.
You can control cookies via your browser settings, but disabling certain cookies may affect site functionality.
7. Retention of Personal Data
We retain your personal data only as long as necessary to fulfil the purpose for which it was collected, enforce our policies, or meet legal requirements. When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have:
The right to access or request a copy of your personal data.
The right to correct or update your data.
The right to request deletion (“right to be forgotten”) under certain conditions.
The right to object or restrict processing (where allowed).
The right to withdraw consent (e.g. for marketing).
The right to data portability in certain cases.
To exercise any of these rights, email us at support@arliacosmetics.com. We may need to verify your identity before fulfilling the request.
9. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Access is limited to those who need it.
However, no method of transmission via the Internet or wireless network is fully secure; thus, while we strive to protect your data, we cannot guarantee absolute security.
10. International Transfers
If you access our services from outside [Your Country], your personal information may be transferred to, stored in, and processed in locations where privacy laws differ. We take measures to ensure your rights are respected (e.g., standard contractual clauses).
11. Children / Age Restrictions
Our website is not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have collected data from someone under that age, please contact us to have it removed.
12. Changes to This Privacy Policy
We may update this policy periodically. The revised version will show a new effective date, and we recommend you review it from time to time. Continued use of our services after changes indicates your acceptance.
13. Contact Us
If you have questions or wish to make a request under this policy, reach out to:
Email: support@arliacosmetics.com