Arlia Cosmetics – Returns & Refunds

Our Policy

Due to the nature of cosmetic products, we cannot accept returns or exchanges on items that have been opened, used, or swatched. This is to protect the health and safety of our customers.

We want you to absolutely love your Arlia Cosmetics purchase. If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery so we can make it right.

Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, please email us at support@arliacosmetics.com with your order number and clear photos of the issue.

Once reviewed, we will arrange either a replacement or refund.

Change of Mind

For hygiene reasons, we cannot offer refunds or exchanges for change of mind or if you have ordered the wrong shade/product. Please ensure you review product descriptions carefully before purchasing.

Refunds

Approved refunds will be processed back to your original payment method.
Please allow up to 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We do not currently offer direct product exchanges. If your order qualifies for a return, you may repurchase your desired product once your refund has been processed.

Final Sale Items

Any products marked as Final Sale, Limited Edition, or Promotional/Gift With Purchase cannot be returned or refunded unless faulty.

Need Assistance?

Our customer service team is here to help. For any questions regarding returns or refunds, please email us at support@arliacosmetics.com. We aim to respond within 1–2 business days.